Help (FAQ)
If you need direct help outside the tickets, use Contact.
If you have access to tickets in your account, start there. For account restrictions, appeals, or anything that cannot be solved through the normal support flow, use the contact page or email legal@marcelkaware.dev.
Access is unlocked only after payment is confirmed or a valid key is redeemed successfully. Starting checkout or opening an invoice does not activate access on its own.
We currently support crypto payments (LTC and BTC) only. If you need another payment method, you may be able to purchase through an approved reseller.
Refunds are not automatic. They may be considered if the issue was clearly on our side, access was not delivered properly, or applicable law requires it. Incomplete, abusive, or fraudulent requests may be refused.
No. Sharing, lending, selling, or otherwise transferring your account to another person is prohibited. Violating this rule is a breach of the Terms of Use and may result in permanent account suspension. If you need to switch devices, you must request an HWID reset through support.
No. Access is intended for use on a personal device only. Use on shared or public devices, including internet cafés, is prohibited. Repeated or suspicious HWID reset requests may be treated as abuse or account sharing and may lead to suspension.
If your account is banned, you may appeal using the contact details provided on the contact page. Each appeal is reviewed individually, but submitting an appeal does not guarantee that the ban will be reversed.
Include your account email, payment reference if available, any useful screenshots, relevant ticket references, and a short clear description of the issue. The more complete your request is, the faster it can usually be reviewed.